Performance Excellence


The Viability Company excels in large-scale performance improvement initiatives. We can help you identify the root causes of performance issues and execute long-term, sustainable solutions. We look at opportunities across the enterprise and find how they are impacting each other, then work with you to solve them on a critical path basis. Healthcare organizations leverage our deep expertise in clinical and administrative services delivery, including:


We excel in large-scale performance improvement initiatives

Healthcare organizations leverage our deep expertise in clinical and administrative services delivery, including:

  • Lean business process redesign
  • Strategic sourcing
  • Medical management
  • Customer relationship management
  • Enterprise performance management
  • Market Analysis and Strategy

We identify the causes of performance issues and execute long-term solutions

Our sustainable projects have resulted in:

  • Reduced administrative cost
  • Lower medical cost
  • Improved customer satisfaction and retention
  • Increased value from supplier relationships
  • Scalable and sustainable operations
  • Financial turnaround of struggling operations

While some consultants compartmentalize organizational issues and break them apart to match their specialization, The Viability Company leverages its senior management, cross-functional experience to take a long-term, integrated view.

We look at opportunities across the enterprise and find how they are impacting each other, then work with you to solve them on a critical path basis. We don’t stop at “quick fix” solutions, but rather focus our energy on systemic, sustainable ways to optimize performance, accelerate a high-performance culture and thereby, build lasting success

BUILDING A CULTURE OF EXCELLENCE

Performance Excellence Approach

Performance Analytics

  • Identify financial and clinical performance improvement opportunities
  • Benchmark against peer group

Impact Collaboration

  • Quantify the relative impact of performance improvement opportunities on business goals
  • Prioritize the select performance improvement projects

Project Execution

  • Drive business results while developing client staff and leaders
  • Adapt lean systems to client culture and systems
  • Measure and report improvement as it happens

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